HORRENDOUS CUSTOMER SERVICE ALERT!

31 Mar

CITY STORAGE PONCE DE LEON (behind Paris on Ponce)

726 Ponce De Leon Pl Ne
Atlanta, GA 30306

(404) 745-9912

They double-charged me, and when I called to seek help they directed me to U-Haul — to a number that wasn’t connected. I called back, informing them it was their mistake so they should fix it. The owner/manager instead placed the blame on me, saying I requested insurance then changed my mind. I never asked for insurance. The double charge exists because he had to re-swipe my card for a contract sans insurance.

That made me bit peeved, so I raised my voice. The obscenities were too much for him to bear, despite the fact his mistake cost me double. I thought the guy looked like a self-righteous hippie when I met him. I was right.

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One Response to “HORRENDOUS CUSTOMER SERVICE ALERT!”

  1. Contact Center Services March 9, 2011 at pm #

    Great post, I especially found it usefull where you started

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